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Kroger Feedback Survey Guide (2026): How It Works, Rewards and Fixes
Everything we could confirm about the survey at kroger.com/feedback, checked October 24, 2026
Quick facts
Kroger feedback survey at a glance
- Reward: 50 Fuel Points bonus, one per 7 days (Kroger now calls them Points)
- Where: kroger.com/feedback, or kroger.com/rxfeedback for pharmacy receipts
- You need: your receipt (Entry ID, or store phone number), plus the visit date and time
- Languages: English and Spanish
- Prize drawing: none shown on Kroger’s start page
The Kroger feedback survey is the short customer survey advertised at the bottom of many Kroger receipts. You copy a few details from the receipt into a form, answer questions about the visit, and Kroger’s form says you will get a 50 Fuel Points bonus, limited to one every 7 days. This guide covers each step we could confirm, what to do when your receipt has no Entry ID, how the pharmacy version differs, what the bonus is worth and what to try when the form will not cooperate.
How we checked. On October 24, 2026 we opened Kroger’s survey (kroger.com/feedback forwards to a form hosted on Qualtrics) and the pharmacy version. We went through the first screen of each, including both answers to the Entry ID question, and we did not submit anything. The receipt, ID, phone number, date and time details below are checked against those screens. The questions that come after that first screen are not, and we say so wherever it matters.
Kroger Fan is an independent site and is not affiliated with Kroger. Rewards and rules change, so if anything here differs from Kroger’s own page, Kroger’s page wins. You can read how we work on our editorial policy page.
How the Kroger feedback survey works, step by step
- Find the invitation on your receipt. Kroger’s sample receipt reads “Earn 50 Fuel Points by giving us feedback” and “Go to kroger.com/feedback”, followed by a date, a time and an Entry ID. Keep the receipt next to you, because the form asks you to copy those details.
- Open the survey. Use the button further down this page or go to kroger.com/feedback. Both lead to the same Kroger Customer Satisfaction Survey. A language menu in the top corner switches between English and Spanish (Español, América Latina).
- Answer the first question: “Is there an Entry ID on your receipt?” If you choose Yes, type the Entry ID. Kroger’s sample shows six groups of three digits, like 000-000-000-000-000-000. If you choose No, the form asks for the store phone number printed at the top of the receipt, as 10 digits with no spaces or other characters.
- Enter the date and time of your visit exactly as printed on the receipt. The form uses dropdowns for the month, day, year, hour, minute and AM or PM.
- Continue into the survey questions. Kroger does not publish them and they can change, so we do not list them here.
- Watch for your bonus. The form promises 50 Fuel Points. The section on what it pays explains what that is worth and how to check your balance.
Kroger prints one warning right on the form: make sure you enter the number correctly so you can get points, because its system uses it to link your visit to a specific store. A typo in the Entry ID or phone number is an easy way to lose the bonus, so read it back once before you move on.
The first screen does not ask for your name or your card number. It does not explain how the Points reach your account either, so pay with your Kroger Rewards Card or alternate ID at checkout as you normally would.
Who can take it, and how often
Kroger’s form says one thing plainly: “Limit one 50 Fuel Points Survey Bonus per 7 days.” You can still complete a survey inside that window, but a second bonus inside it is not promised.
The first screen shows nothing else about who qualifies. Older guides, including earlier versions of this one, said you must be 18 or older, a U.S. resident and not a Kroger employee, and that the receipt must be under 7 days old. We could not find those rules on Kroger’s page, so we no longer present them as facts. If Kroger shows terms once you are inside the survey, read them there.
One practical habit helps either way: do the survey soon after the shop, ideally the same day, while you still remember the visit and the receipt is in your bag.
Take the survey here, without leaving this page
The buttons below open Kroger’s own survey inside this page, so your answers go to Kroger’s form and not to us. Have your receipt in front of you before you press start. If the form loads blank, a content blocker may be the cause. In that case use the direct link under the button, which opens the same survey on its own.
Kroger store feedback
Ready to share your feedback?
Kroger pharmacy feedback
Having trouble? Kroger’s survey runs on Qualtrics, a third-party survey platform (8451 is Kroger’s data analytics division). If the main kroger.com/feedback page has a loading issue, you can access the same survey directly at: Try taking the pharmacy survey on this link.
Ready to share your feedback?
No Entry ID or no receipt?
You have the receipt, but there is no Entry ID
Choose No on the first question. The form then asks for the store phone number from the top of your receipt, entered as 10 digits with no spaces, dashes or brackets (Kroger’s example is 5613211234), followed by the date and time of your visit. Kroger’s warning about entering the number correctly applies here too.
You have no receipt at all
Every path on the first screen starts from something printed on a receipt: an Entry ID, or a store phone number plus the visit date and time. We could not find a separate no-receipt route on Kroger’s page. Do not guess a phone number, date or time to get past the screen, because the form uses them to link the visit to a real store. If you lost the receipt and want the bonus, Kroger Customer Care is the place to ask: 1-800-576-4377, open Monday to Friday 7am to midnight Eastern and Saturday and Sunday 7am to 9:30pm Eastern.
What about the mail-in entry?
Older guides describe mailing a postcard for a sweepstakes. Kroger’s start page mentions no drawing, so we explain what we could and could not confirm on our mail-in page. The full walkthrough for missing IDs is on the Entry ID and no receipt page.
What the survey pays
- The bonus: 50 Fuel Points, one bonus per 7 days, as stated on Kroger’s form.
- The name: Kroger renamed Fuel Points to Points on June 25, 2026. The survey form still says Fuel Points, so the bonus should show up as Points in your account.
- On groceries: 100 Points take $1 off, so 50 Points is 50 cents.
- On fuel: 100 Points take 10 cents off per gallon, on up to 35 gallons. Fifty Points is 5 cents a gallon, or $1.75 on a 35 gallon fill-up.
- Expiry: Points expire on the last day of the month after you earn them.
The value figures come from Kroger’s Points terms as we read them on September 21, 2026, so check kroger.com before relying on them. It is a small reward. If you want to work out what your whole balance is worth, try our Points calculator.
Is there a prize drawing? Kroger’s start page mentions none. Earlier versions of this guide listed sweepstakes prizes and tips for winning them. We could not find any of that on Kroger’s page, so it is gone. Harris Teeter’s separate survey does mention a sweepstakes, which we cover on our Harris Teeter feedback page.
More on Points: how the program works, expiration, bonus Points offers and Boost membership.
How to answer so the store can use it
You will see sites that publish a list of “possible survey questions”. Kroger does not publish its question set and it can change, so we will not pretend to list it. What we can say is how to make your answers more useful to whoever reads them.
- Think of one specific visit. The form asks for the date and time for a reason, since it ties your comments to a real trip.
- Name the department when something stood out, such as produce, deli, pharmacy or checkout.
- Say what happened and what you expected instead.
- Keep to one issue per comment.
- Mention what went well too. Praise rarely reaches the person who earned it.
If something needs fixing now, such as a wrong charge or a coupon that did not apply, a survey is the slow way. Ask the store manager, or contact customer care. What Kroger says it does with feedback explains which route fits which problem, and why positive feedback is worth leaving covers the good side.
The pharmacy survey (kroger.com/rxfeedback)
Pharmacy receipts carry their own invitation. Kroger’s sample reads “Earn 50 Fuel Points by giving us feedback” and “Go to www.kroger.com/rxfeedback”, then a date, a time and a Scannable ID (the sample ID looks like a phone number, 513-867-5309).
The pharmacy form opens with the same welcome text, then asks a different first question: whether you want to manually enter your scannable ID or store phone number, or scan the receipt from your device. The two options are Manually Enter and Scan ID. We did not go past that screen, so we cannot describe the scanning step.
- Use the pharmacy survey for pharmacy visits and the store survey for store visits. The pharmacy button is in the survey section above.
- The pharmacy receipt sample offers the same 50 Fuel Points, but we only saw the 7 day limit printed on the store form. Check the pharmacy form for its own wording.
- For prescription or health questions, call the pharmacy, not a survey. Kroger lists 1-800-576-4377 for pharmacy questions.
Troubleshooting the Kroger survey
The form will not load
Refresh, then try another browser or turn off content blockers for this page. If the version on this page stays blank, open the direct link under the survey button. Slow connections and short outages on Kroger’s survey host are common causes, and waiting a few minutes often fixes it.
The Entry ID is not accepted
Read the receipt again, one group at a time. Kroger’s sample ID is all digits in six groups of three, so a letter O in your entry is probably a zero. If the print is faded, answer No to the first question and use the store phone number instead.
The phone number is rejected
Kroger asks for exactly 10 digits with no spaces or other characters. Take the number from the top of the receipt, not from the store’s sign.
The bonus never showed up
Check your Points balance first (next section), and give it a few days. If it has not posted, call Kroger Customer Care at 1-800-576-4377 and have the receipt ready. Remember that only one bonus is allowed every 7 days.
Every fix in one place: the Kroger survey troubleshooting page.
Check your Points
Kroger’s Points FAQ has a section on tracking your Points. In practice, sign in to the Kroger app or kroger.com and open your Points balance. Menu names change from time to time, and we have not re-checked them this month, so if you cannot find it, search the app for “Points”.
Remember that Points expire on the last day of the month after you earn them. How expiration works and the Points calculator help you plan when to spend them.
Kroger feedback survey FAQ
Short answers to the questions people search most. Each one is limited to what Kroger’s own survey screens show.
What is the Kroger feedback survey?
It is Kroger’s Customer Satisfaction Survey. Your receipt invites you to take it, and Kroger’s form says it earns a 50 Fuel Points bonus, limited to one per 7 days.
Where do I take it?
At kroger.com/feedback for store receipts, or kroger.com/rxfeedback for pharmacy receipts. You can also start both from this page.
How many points do I get?
The form promises 50 Fuel Points, which Kroger now calls Points. That is worth 50 cents on groceries or 5 cents a gallon on fuel, based on Kroger’s Points terms.
What if my receipt has no Entry ID?
Answer No to the Entry ID question. The form then asks for the 10 digit store phone number printed at the top of the receipt, plus the visit date and time.
Can I take it without a receipt?
The first screen needs receipt details, either an Entry ID or a store phone number with the date and time of the visit. We found no separate no-receipt route. Do not guess the details. Contact Kroger Customer Care at 1-800-576-4377 if you need help.
Is there a sweepstakes?
Kroger’s start page mentions none. Harris Teeter’s separate survey does. Older guides listed Kroger prizes that we could not confirm, so we removed them.
Is the survey available in Spanish?
Yes. The form has an English and Spanish (Español, América Latina) language option in the top corner.
How long does it take?
Kroger does not say. Plan on a few minutes, and have the receipt ready so you are not hunting for details halfway through.
Why did my bonus not post?
A mistyped Entry ID or phone number is the usual suspect, since Kroger says it uses that number to link your visit to a store. Also remember the limit of one bonus per 7 days. Call Customer Care at 1-800-576-4377 if it still has not posted after a few days.
Is krogerfeedback.com the right address?
Older guides use that name. Kroger’s own receipt sample points to kroger.com/feedback, so use that or the button on this page.
Is Kroger Fan part of Kroger?
No. We are an independent site. We do not run the survey and cannot see your Points or your answers.
The Kroger feedback survey hub
This guide is the center of a small set of pages on the survey. Each one goes deeper on a single question.
Take or fix the survey
- No Entry ID or no receipt: what to enter when the receipt is missing a piece
- Mail-in entry: what older guides said and what we could confirm
- Troubleshooting: fixes by symptom
Rewards and Points
- Survey rewards: what the 50 point bonus is worth
- Points program, calculator, expiration, bonus offers and Boost
- Fetch Rewards with Kroger receipts and how to save at Kroger
Why feedback matters
- How Kroger uses feedback and how to get help at Kroger
- Why positive feedback is worth leaving, what makes a store worth returning to and whether grocery surveys make a difference
Other store surveys
- Harris Teeter, King Soopers, Smith’s, Fred Meyer, Ralphs and the full survey list
Disclaimer: This is an independent guide. We are not affiliated with Kroger or its official website. All trademarks belong to their respective owners.
Last reviewed October 24, 2026. This page follows KrogerFan.com’s editorial and fact checking standards.
Marina
Founder, KrogerFan.com,
Marina founded KrogerFan after nearly ten years working inside Kroger stores. Her experience on both sides of the checkout counter shapes the site’s original voice and practical focus. Marina continues to guide coverage priorities and contributes to major features, savings guides, and retailer explainers.
You might also want to participate in Surveys from Other Stores
Harris Teeter’s own survey
Ralphs feedback survey guide
Fred Meyer feedback survey guide
King Soopers feedback survey guide
Smith’s feedback survey guide