Kroger Survey Questions with Screenshots
If you are participating in Krogerfeedback survey then you might be wondering what kind of questions are asked in the survey and how to answer the questions to genuinely help kroger improve is service quality.
Survey Question Types and Background
Generally, krogerfeedback survey questions are divided on these categories:
- Store Experience
- Staff & Service
- Value and Pricing
- Store Environment and Facilities
- Product Selection
Questions asked in these sections are typically in the form of rating, where you have to rate your experience from worst to best. You will see a questions followed by radio button under heading divided in to 5 satisfactions levels -> Highly satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, and HIghly dissatisfied.
Second Type of Questions will be purely based on your purchase and you will be given a multiple choice format to answer each questions. You will be allowed to choose more then one option in these questions. i.e Which of the department did you visit or made a purchase form: Meat, Fresh produce, Dairy, Other. If you choose Other then you will pre required to manually enter the department you visited.
Lastly, You will get some Open-ended questions that will require manual input. These questions are designed to get your individual opinion about a specific thing. i.e Please tell us why you were or were not satisfied your visit to this store. You will be given an text box to write your concerns.
Questions Asked in Each Section of Kroger feedback survey
Now that you are familiar with the layout and the types of questions asked in the survey lets see what questions you probably will need to answer when taking the krogerfeedback survey
Kroger Feedback Survey
We value your feedback! Please take a few minutes to share your shopping experience.
List of Possible Questions in kroger feedback survey
Store Experience
These questions measure your overall satisfaction during the visit.
- How satisfied were you with your overall shopping experience at Kroger?
- How satisfied were you with the availability of products you were looking for?
- How would you rate the freshness and quality of the products you purchased?
- How satisfied were you with the cleanliness of the store?
- How satisfied were you with the layout and organization of the store?
- How easy was it to find what you needed?
Staff & Service
Focuses on interaction and helpfulness of employees.
- How satisfied were you with the friendliness of the store associates?
- How satisfied were you with the speed of checkout?
- Did the cashier greet you in a friendly manner?
- Did you receive assistance when needed?
- How satisfied were you with the knowledge and professionalism of store employees?
Value & Pricing
Evaluates the customer’s perception of pricing.
- How satisfied were you with the value for money of the products purchased?
- How competitive do you think Kroger’s prices are compared to other grocery stores?
- Did you use any coupons, loyalty rewards, or digital deals?
Checkout & Payment
Covers your experience during checkout.
- How would you rate the accuracy of your bill?
- Were the cashier or self-checkout stations easy to use?
- How satisfied were you with the payment process (speed, ease, accepted methods)?
Store Environment & Facilities
Includes store conditions and amenities.
- How would you rate the temperature and lighting inside the store?
- How clean were the restrooms (if applicable)?
- Was the parking area well-maintained and convenient?
Product Selection
Questions related to product range and stock.
- How satisfied were you with the variety of products available?
- Were your preferred brands available?
- Did you find enough healthy or organic options?
Online / Pickup / Delivery (if applicable)
These appear if your receipt shows an online or pickup order.
- Was your order ready on time?
- Were all items in your order available and accurate?
- How satisfied were you with the condition of your items upon pickup/delivery?
- How easy was it to use the Kroger app or website for ordering?
Open-Ended Questions
Free-text fields where customers can express feedback.
- What did you like most about your shopping experience?
- What could we improve to make your experience better?
- Do you have any additional comments about your visit?
Sweepstakes / Rewards Info
At the end, you’ll usually be asked:
- Would you like to enter the sweepstakes for a chance to win $5,000 in Kroger gift cards?
- Enter your contact details (optional — name, phone, email, address) if you wish to participate.
Loyalty Points Confirmation
If you used your Kroger Plus Card, the survey may confirm:
- You’ve earned 50 Fuel Points for completing the survey.
(It can take up to 48 hours for the points to appear in your account.)
