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KrogerFeedback Troubleshooting — How to Fix Common Survey Problems

Taking the KrogerFeedback survey should be quick and easy — but sometimes, things don’t go as planned. Pages don’t load, your receipt code won’t work, or the survey says you’re ineligible even though you’re sure you are.

Before you give up, here’s a complete guide to fixing the most common issues people run into, plus tips to make sure you get your fuel points and sweepstakes entry without stress.

1. The Survey Page Won’t Load

Possible causes:

  • Slow internet connection
  • Browser compatibility issues
  • Temporary downtime on Kroger’s end

How to fix:

  • Try refreshing the page (F5 or Ctrl+R).
  • Switch to a different browser — Chrome, Firefox, Safari, and Edge usually work best.
  • Clear your browser’s cache and cookies.

If nothing works, wait 15–30 minutes and try again — it might be a temporary outage.

Tip: Kroger also offers an Accessibility-Friendly Version link at the bottom of the survey page. It loads faster and works better on older devices.

2. “Invalid Entry ID” Error

Why it happens:

  • You typed the Entry ID incorrectly
  • Your receipt is more than 7 days old
  • The code is smudged or unreadable

How to fix:

  • Double-check each digit — the number “0” and letter “O” often get mixed up.
  • If the receipt is older than 7 days, it won’t work (this is a rule, not a glitch).
  • Can’t read the code? Use the “I do not have a survey Entry ID” option and enter the store’s phone number instead.

3. Survey Says You’re Not Eligible

Possible reasons:

  • You’re under 18 or not a U.S. resident
  • You’re a Kroger employee or family member of one
  • You’ve already used that receipt for a survey

How to fix:

  • Make sure you meet all KrogerFeedback rules.
  • Use a fresh receipt that hasn’t been entered yet.
  • If you think this is an error, contact Kroger’s customer service.

4. Didn’t Receive Fuel Points After Completing the Survey

Why it happens:

  • Your Kroger Plus Card wasn’t linked when you took the survey
  • Technical delay in updating your points
  • Typo in your loyalty card number

How to fix:

  • Log in to your Kroger account and check if your card is linked.
  • Wait 24 hours — points sometimes take a day to appear.

If points still don’t show up, call 1-800-KRO-GERS (1-800-576-4377) with your receipt handy.

5. Validation Code Lost or Not Displayed

The bad news:

  • Validation codes can’t be reissued once lost.

What you can do:

  • Complete another survey with a new receipt.
  • Always write down the code as soon as it appears, or take a quick photo with your phone.

6. Mobile Survey Issues

Common problems:

  • Buttons not responding
  • Survey freezing halfway through
  • Text not fitting the screen

How to fix:

  • Turn your phone sideways (landscape mode).
  • Close other apps before starting the survey to free up memory.
  • If possible, take the survey on a desktop or tablet instead.

7. Sweepstakes Entry Not Confirmed

  • If you complete the survey but aren’t sure if you’re entered:
  • Your entry is automatic — no separate form needed.
  • Keep your receipt or note your survey completion date for reference.
  • Winners are contacted directly by email or phone.

Final Troubleshooting Checklist

✅ Check your internet connection

✅ Make sure your receipt is less than 7 days old

✅ Double-check all numbers you type in

✅ Link your Kroger Plus Card before starting

✅ Use the accessibility-friendly version if the page is slow

Bottom line

Most KrogerFeedback issues have quick fixes. The biggest problems — like expired receipts or lost validation codes — can’t be undone, so it pays to take the survey promptly and save your details right away.