KrogerFeedback FAQs - Frequently Askes Questions
If you’ve ever wondered exactly how the KrogerFeedback survey works — from earning 50 bonus fuel points to entering the $5,000 sweepstakes — this is the page to bookmark. Here are 30 of the most common questions, answered clearly and simply.
1. What is the KrogerFeedback survey?
It’s Kroger’s official customer satisfaction survey, available at www.krogerfeedback.com. You give feedback about your shopping experience, and in return you can earn 50 fuel points and a chance to win up to $5,000 in gift cards.
2. Do I need a purchase receipt to take the survey?
Yes, for fuel points. Your receipt must be from the last 7 days. Without a receipt, you can still enter the sweepstakes using the store phone number, date, and time of your visit.
3. Can I take the survey without making a purchase?
Yes. Choose the “I do not have a survey Entry ID” option and enter the store details manually. You’ll be entered into the sweepstakes but won’t get fuel points.
4. How do I find my KrogerFeedback Entry ID?
It’s printed on your Kroger receipt, usually near the bottom. If you can’t find it, you can use your store’s phone number instead.
5. How often can I take the survey?
One survey per receipt. If you shop multiple times, you can complete multiple surveys — as long as each receipt is unique.
6. How long does the survey take?
Most people finish in 5–10 minutes.
7. What do I get for completing the survey?
You’ll earn 50 bonus fuel points (with a Kroger Plus Card) and one entry into the monthly sweepstakes.
8. How much are the sweepstakes prizes worth?
The grand prize is $5,000 in Kroger gift cards. There are also first prizes worth $100 in gift cards.
9. When are sweepstakes winners chosen?
Drawings happen monthly, and winners are contacted directly by Kroger.
10. How will I know if I’ve won?
Kroger will reach out via phone, email, or postal mail based on the contact info you provided.
11. Can Kroger employees enter?
No. Employees, contractors, and their immediate household members cannot enter.
12. What are the age requirements?
You must be 18 or older at the time of entry.
13. Is the survey available in all states?
Yes — in all 50 U.S. states. But you must be a legal resident of the U.S.
14. Do fuel points expire?
Yes. They expire at the end of the month after you earn them. Example: April points expire at the end of May.
14. Do fuel points expire?
Yes. They expire at the end of the month after you earn them. Example: April points expire at the end of May.
15. Can I use fuel points without a Kroger Plus Card?
No. You need a Kroger Plus Card to redeem fuel points, but you can still enter the sweepstakes without one.
16. Where can I redeem fuel points?
At Kroger Fuel Centers and participating Shell stations.
17. Can I combine fuel points with other offers?
Yes — fuel points can be stacked with other eligible Kroger promotions.
18. How do I enter the sweepstakes without a receipt?
Select the no-purchase option on the survey page and enter your store’s phone number, visit date, and visit time.
19. How many sweepstakes entries can I have per month?
There’s no set limit — it depends on how many eligible receipts you have or no-purchase entries you submit.
20. Is there a paper mail-in entry option?
Yes. Check the official Kroger sweepstakes rules for the exact mailing address and format requirements.
21. What if my receipt is older than 7 days?
You can’t use it for the survey. You’ll need a fresh receipt or use the no-purchase entry method.
22. My survey code isn’t working. What should I do?
Double-check that you typed it correctly. If it still fails, try using the store number option.
23. The survey site won’t load. How can I fix it?
Try:
- Clearing your browser cache
- Switching to another browser
- Using the “Accessibility Friendly Version” link
24. Can I pause the survey and finish later?
No. You must complete it in one session or start over.
25. How is my feedback used?
Kroger reviews survey responses to improve store operations, product availability, cleanliness, and customer service.
26. Can I take the survey on my phone?
Yes. The krogerfeedback survey works on mobile devices, tablets, and computers.
27. Do I need to answer all the survey questions?
Yes — incomplete surveys don’t count for rewards or sweepstakes entries.
28. What if I lost my fuel points?
Points usually post within 48 hours. If you don’t see them, contact Kroger Customer Service with your receipt details.
29. Can multiple people use the same receipt?
No. Each receipt can only be used once, by one person.
30. Where can I read the official KrogerFeedback rules?
KrogerFan has compiled detailed rules for the sweepstakes
They’re available at the bottom of the KrogerFeedback.com homepage under “Sweepstakes Rules” or “Terms and Conditions.”
Final tip:
Keep your receipts, take the survey within 7 days, and answer honestly. It’s a quick way to save on gas and maybe win big.